Customer Success Specialist

Reponsibility

• Properly handle cases and customer complaints, Identify, analyze and prioritize customer issues and escalate them to higher level or cross-functional teams to resolve the issues on time

• Deliver the best services to customer and highest customer satisfaction with the right procedures

• Build customer satisfaction score

• Ensure best quality of work and communicate effectively with the team

• Able to complete special projects and/or other tasks as assigned subject to business

Qualifications

• Bachelor’s Degree in any fields

• Welcome new Graduate and Experience in related field

• Demonstrated ability to handle multiple tasks, to prioritize those tasks and meet deadlines

• Good Computer skills and Typing Skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and/or other relevant software application

• Fair command of spoken and written English is a plus

• Good communication and interaction with customers

• Problem resolving and critical thinking skills

• Able to work in shifts and work 5 days/week.