Business Application & Data Service LEAD / SUPERVISOR

Skillsolved

Bangkok, silom Remote

Full-time

IT / Technology / Mid-Senior

Sep 7

Business Application & Data Service supervisor

Leading insurance company - [ Only shortlisted candidates will be contacted only ]


Job details

  1. Bachelor's degree in engineering / computer or related field 
  2. 5 years' experience in support, maintain, and install IT application systems for medium to large organization. 
  3. Strong technical knowledge with hand-on experienced in Oracle, SQL and DBMS management. 
  4. Experience in troubleshooting and investigating IT system/application incidents 
  5. Require strong technical, analytical, interpersonal, and organizational skills 
  6. Self-motivated and able to work in a fast paced with minimal supervision and direction 
  7. Able to work under pressure and willing to work off working hours (if needed) 
  8. Good interpersonal communication, high responsibility, enthusiastic to explore new technologies. 
  9. Excellent service mind and good customer service skill 
  10. Good command of spoken and written in Thai and English 

Job Qualification:

  1. Administrate application system and database of the company in term of configuration, master data setup, application user id and permission management 
  2. Provide second level of technical support for all application systems and software components 
  3. Troubleshoot and investigate the root cause of incidents that happen with application systems and database 
  4. Work closely with application development teams and vendor to investigate, fix and test applications 
  5. Monitor, update and maintain application systems and database to ensure that systems are working as operational 
  6. Collaborate with others to implement application and database patches, setting, master data setup, deployment and ensure proper integration of environment 
  7. Collaborate with users and vendor on production incidents, changes, and bug fixes 
  8. Provide consultant and estimate impact for project team 
  9. Daily monitoring and maintenance activities 
  10. Maintain SLA, application availability, capacity and performance KPI 
  11. Assist in the day-to-day operations of IT department. 

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