Senior AE or Account Manager
Our client relationships are our top priority. We’re looking for a personable senior client engagement to maintain our clients’ accounts and serve as our main point of contact.
Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, accountants, and another organizational vendors. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward!
*Objectives of this Role*
✓Act as the main point of contact in all matters relating to client concerns and needs
✓ Build and strengthen client relationships to achieve long-term partnerships
✓ Maintain accurate client records, keeping track of any contract updates and renewals
✓ Work with a partner and other internal teams to develop strategic marketing plans and ensure KPIs are being met
✓ Develop a thorough understanding of our service offerings to better upsell and cross-sell to clients
✓ Daily and Weekly Responsibilities
Take inquiries and requests from customers and address their needs
✓ Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
✓ Meet regularly with other members of the team to discuss progress and find new ways to improve business
✓ Generate progress reports to give to clients and higher-ups within the organization
✓ Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
*Skills and Qualifications*
• Internship or professional experience in a Account executive or project management role
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills in Thai and English.
• Good attention to detail and organizational skills
> Proven track record of meeting or exceeding quotas and receiving positive customer feedback
> Proficiency with common customer success and customer relationship management.
> Professional certification, if any (e.g. from the Strategic Account Management Association)
Please contact us by firstname.lastname@example.org
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