[Rabbit's Tale CX solutions] Solution Architect

Rabbit's Tale

Bangkok, Bangkok, Thailand Remote



Mar 2

This job is no longer accepting applications.


  • Meet with clients to analyze their work practices and understand the nature of their businesses to properly define needs and customize marketing solutions using Salesforce Marketing Cloud.
  • As a key contributor on a project team, guiding customers through the implementation of Marketing Cloud solutions using Publicis Sapient’s “HOW” agile project methodology
  • Conducting marketing business process review meetings and leading the evaluation of functional and technical requirements
  • Developing marketing automation-specific User Stories and lead use story refinement meetings to finalized acceptance criteria
  • Developing functional specifications and business architecture (in close collaboration with Marketing Technical Architect)
  • Recommend best practices for key Journey Builder/Engagement Studio campaigns
  • Developing marketing automation-specific project plan/work breakdown structure components in collaboration with Engagement Manager
  • Serving as the primary point of contact to the client’s Product Owner for marketing automation and/or client marketing team
  • Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
  • Offering high-level guidance on marketing best practices 
  • Negotiate solutions to complex scenarios with multiple parties and agendas
  • Develop and deliver end-user training with support from Marketing Technical architect
  • Provide guidance to optimizing marketing operations
  • Coordinate and deliver User Acceptance Testing
  • Create client-based training materials and deliver end-user training
  • Overall responsibility for project success and customer success
  • Optimize plans and resources to deliver maximum value to clients
  • Develop and nurture trusted adviser relationships with clients
  • Assist with Account Planning/Management and other pre-sales activities in new and existing logos
  • Influence and coach customers throughout their Salesforce journey
  • Coach, mentor and develop junior resources
  • Make decisions that positively impact Customer, Company, and Individual metrics


  • 4+ Years of Martech design and integration experience, with preference to the Salesforce platform (though similar platform experience such as Adobe will be considered)
  • BA/BS degree or equivalent work experience. MBA is a plus
  • 2+ Years of exposure to integrations, developing and executing data migrations.
  • 5+ experience consulting with clients with an emphasis on demand generation, personalization, Martech and Adtech solutions.
  • Strong Facilitation and interpersonal Skills.
  • Understanding of Marketing AutomationData Governance, Security and Compliance best practices
  • Understanding of Agile Best Practices

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Rabbit's Tale

Break the norm, Build the tale