SUPPORT SPECIALIST

Taximail Company Limited

1050 Phatthanakan Road, Suan Luang, Suan Luang, Bangkok 10250 Thailand

Full-time

IT / Technology / Entry-level

Feb 4

This job is no longer accepting applications.

We are looking for a customer service oriented support specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Job responsibilities

  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services

Qualifications

  • Proven working experience in providing help desk support
  • Proficiency in Thai or English
  • Working knowledge of email sending, databases and basic HTML
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation

ติดต่อ

บริษัท แท็กซี่เมล จำกัด

1050 ถนนพัฒนาการ (ใกล้ซอยพัฒนาการ 24) แขวงพัฒนาการ เขตสวนหลวง กรุงเทพมหานคร 10250

เว็บไซต์: https://www.taximail.com

โทร. 023189800 ต่อ 101

แฟกซ์. 023189501

Email : apply@taximail.com (สำหรับสมัครงาน)

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Taximail Company Limited

You’ll work in a dynamic, talented and digital environment. Our objective is to ensure that each and every email marketing campaign receives the same ...

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